Customer satisfaction is important to us. If you receive a damaged, defective, or incorrect product, you may request a refund or exchange within 7 days of receiving your order.

To be eligible for a refund:

• The item must be unused and in its original condition.
• Original packaging and proof of purchase must be provided.
• Customized or personalized items are non-refundable unless damaged.

Refunds will be processed after product inspection and approved according to our policy.

For refund requests, please contact us at info@novaire.com or call +94 77 612 4155.